At ace88, your privacy is not merely a legal obligation — it is our sincere commitment to every player. This document clearly explains how we collect, use, store, and protect your personal information.
All data transmitted between your device and the ace88 servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia to ensure the security of your data.
Player personal information is stored on servers protected by multi-layered firewall systems, strict access controls, and 24-hour monitoring. No unauthorised personnel can access your data.
Ace88 has never and will never sell, rent, or transfer players' personal information to any third party for marketing purposes without your explicit consent. Your privacy is our absolute priority.
Every ace88 player has the full right to access, correct, download, or request deletion of their personal data at any time. Contact our support team and the request will be processed within 30 business days.
Identity documents submitted during the KYC process are handled under strict security protocols. Files are processed confidentially, stored in an encrypted environment, and are not shared beyond what is required for legal compliance.
Ace88 uses cookies solely to enhance your browsing experience — storing language preferences, login sessions, and display settings. You can manage or disable cookies through your browser settings at any time.
When you register and use the ace88 platform, we collect various types of information necessary to manage your account, process financial transactions, verify your identity, and deliver high-quality customer service. The following are the categories of information we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identification Information | Full name, date of birth, IC / passport number | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Data | Bank account number, eWallet details, transaction history | Processing deposits and withdrawals |
| Platform Usage Data | Game history, betting records, login timestamps | Service improvement, responsible gaming |
| Technical Data | IP address, browser type, operating system, device type | Account security, fraud detection |
| Communication Data | Support chat records, emails to our team | Troubleshooting, customer service records |
We only collect information that is strictly necessary for the stated purposes. We do not request information irrelevant to the operation of the online casino platform.
In addition to information you provide directly, we also collect data automatically through your use of the platform — including system logs, gaming session data, and technical device information. This data is used solely for security purposes, fraud prevention, and improving the user experience.
The personal data we collect is used exclusively for the following purposes. ace88 will not use your data for any purpose other than those stated here without obtaining your consent first:
All data processing is carried out on the basis of contractual necessity, legal obligations, or the legitimate interests of ace88 in operating a safe and trusted online casino platform.
Ace88 does not sell, rent, or transfer your personal information to third parties for their own marketing purposes. However, there are limited circumstances in which we need to share your information with certain parties for legitimate operational purposes:
All third parties working with ace88 are required to comply with strict data protection policies and may only use shared information for the specified purposes. ace88 is not responsible for the privacy practices of third parties operating outside our direct control.
If you receive an email or call claiming to be from ace88 but asking for sensitive information such as your password or full card number, contact our customer support immediately — this may be a phishing attempt.
The security of your personal data is ace88's highest priority. We implement multiple layers of technical and organisational protection to ensure your information is always safe from unauthorised access, loss, alteration, or unintended disclosure.
Technical security measures we employ:
Data retention period: ace88 retains players' personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Generally, account and transaction records are kept for a minimum of 5 years in accordance with Malaysia's financial compliance requirements. Once an account is closed and the mandatory retention period has expired, data will be securely deleted.
While ace88 takes all reasonable steps to protect your data, no online security system can be guaranteed 100% secure. We encourage players to use strong, unique passwords and to enable two-factor authentication on their accounts.
As an ace88 player, you have important rights regarding your personal data. ace88 respects and facilitates the exercise of these rights. The following are the rights you hold:
You have the right to request a copy of all personal data we hold about you. We will provide this information within 30 business days.
If the information we hold is inaccurate or outdated, you have the right to request a correction promptly at no charge.
You may request deletion of your personal data, subject to any legal retention requirements still applicable to your account.
You have the right to object to the processing of your data for direct marketing purposes, and we will honour that request immediately.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
Under certain circumstances, you may request that we restrict how we process your data while a dispute or review is in progress.
To exercise any of the above rights, please contact the ace88 customer support team via email at [email protected]. Please clearly state the type of request along with sufficient account identification details. We will process your request within 30 business days and notify you of the action taken.
Ace88 uses cookies — small text files stored on your device — to enhance your browsing experience on our platform. Cookies help us remember your preferences, maintain your login session, and understand how you interact with the platform for continuous improvement purposes.
Types of cookies used by ace88:
You can manage, block, or delete cookies through your internet browser settings at any time. Please note that disabling certain cookies may affect the functionality of some ace88 platform features. Session cookies will be automatically deleted when you close your browser.
In operating an online casino platform serving Malaysian players, your personal data may be processed or stored on servers located outside Malaysia. Such data transfers occur only when necessary for legitimate operational purposes and are carried out with appropriate safeguards in place.
When your data is transferred outside Malaysia, ace88 ensures protection equivalent to that provided under Malaysia's Personal Data Protection Act (PDPA) through:
If you would like to learn more about the specific protection mechanisms used for international data transfers, please contact our privacy team via the support email.
The ace88 platform is designed exclusively for adults aged 18 and above. ace88 does not knowingly collect or process personal data of individuals under 18 years of age. If we discover that data belonging to a minor has been collected inadvertently, the account in question will be suspended immediately and all related data will be deleted without delay.
Parents and guardians who discover that their minor child may have registered or used the ace88 platform are requested to contact our customer support team immediately. We will take prompt action to resolve the situation and delete all related data.
ace88 has a strict age verification process as part of our KYC procedures. Providing false age information during registration is a serious violation of our Terms and Conditions.
The ace88 platform may contain references or links to third-party websites or services in certain contexts — such as payment providers or technical support services. The ace88 Privacy Policy applies only to the platform and services operated directly by ace88.
Ace88 is not responsible for the privacy practices, content, or policies of third-party websites that you may access through our platform. We encourage you to read the privacy policy of any third-party website you visit before providing them with any personal information.
Ace88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect your data. Any amendments made will be published on this page with a new "last updated" date.
For amendments considered material or significant — such as changes to how we use your data or new categories of data we collect — ace88 will endeavour to provide reasonable notice to players via email or in-platform notification before the amendments take effect.
Continued use of the ace88 platform after any amendments to the Privacy Policy are published will be considered your acceptance of the changes made. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.
If you have any questions, concerns, or complaints regarding how ace88 handles your personal data, or if you wish to exercise any of your privacy rights, please contact our team using the following details:
Please include your account username and a clear description of your request or concern so we can process your enquiry more quickly and accurately. Our privacy team will acknowledge receipt of your email within 2 business days and provide a full response within 30 business days.
Register your free ace88 account today and enjoy a safe, transparent online casino experience trusted by thousands of Malaysian players — with robust personal data protection at all times.
Responsible Gaming: Online gambling is for entertainment purposes only and should not be treated as a steady source of income. Always set a spending limit before starting a gaming session. If you need assistance or further information, please visit the page Responsible Gaming us.